FAQ

1. Do we provide parking?

Yes! We provide one parking spot per rental at a number of our rental properties that can be purchased through Sobenewyork.com or through our reservationists. However, not all of our properties have parking. Each property has a different parking situation and our easy to use instructions will guide you through the process. If a property does not have parking, we will happily share with you any nearby parking options.

2. Is there WIFI and cable?

There is both high speed internet and basic cable. Our units also come with Smart TV’s for streaming services like Netflix and Hulu.

3. What items are provided in the House?

Each bed will be made with fresh linens prior to your arrival. Bath towels will be provided based on the maximum occupancy of the property and the bathrooms will have a limited supply of hand soap, shampoo/conditioner, and a hair dryer. The kitchen will be stocked with a basic dishware set, coffee maker, pots and pans, wine glasses, coffee cups, bottle/can-opener, cork screw, microwave, and a toaster. Every unit comes with a dedicated work section with work chair and workplace essentials.

4. When do I need to pay for my reservation?

The first night cost is due at the time of booking once our rental agreement is signed and completed. 45 days prior to arrival, we will automatically collect the rest. If the reservation is made within 45 days of check-in , the full amount is required at time of booking.

5. What is the cancellation policy?

At the time of booking, a 30% deposit of total rental charges is made. The guest has 24 hours from the time of booking to cancel the reservation for a full refund. After 24 hours, the 30% becomes nonrefundable. 30 days prior to arrival, we will automatically collect the balance, and the total becomes nonrefundable. However, if we are able to re-rent the property, we will reimburse the guest for the amount we were able to book.

6. Do you perform background checks?

We perform criminal background checks using a secure service on all guests. This ensures the safety of all our communities.

7. Do you allow early check in?

An early check-in can only be approved within 24 hours prior to arrival. This is dependent on whether the cleaning staff has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. Call or email us 24 hours prior to arrival to see if early check-in is available.

8. How do I get the keys?

2 days prior to arrival, we will email you a PDF copy of your Arrival and Departure Instructions. It has all the check-in information, codes, passwords, etc you will need to get into the building and your rental. You can also easily share it with all of your guests

9. Do you allow late check outs?

A late check-out can only be approved on the day of departure. They are dependent on whether or not the cleaning staff has time to fully clean the home before the next guest’s arrival. If guests are checking in on the same day that your reservation ends, a late check-out is not allowed as it will not allow the housekeeper enough time to fully prepare the property for the next guest. Call or email us 24 hours prior to departure day to see if a late check-out is available